Client Billing Rep

Flexible schedule
We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Customer Service/Front Desk Activities
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Conduct beverage or merchandise purchases on the point of sale system.
Member Accounts
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Customer service background preferred.
Basic computer proficiency.
Exceptional customer service skills; Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Will occasionally encounter toxic chemicals during shift.
Contribute to changing people's lives every day by helping us create a healthier Planet!
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. not a brand name or a mold maker, but a tool that can be used by anyone. If you're looking for a place where you can make a difference in a customer's life, you've found it. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.