Head of Care Management Operations

Operations SupervisorApply: On-Site: JW Marriott Anaheim - Anaheim, CA: Full time: Posted Today: JR119225**About Us**At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. Compensation**Salary Range: $30.00 - $30.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**The Operations Supervisor is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.### **Assist each department to work efficiently while ensuring brand standards are being met.* Assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.* Assist department managers to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time.* Assist department managers to implement company and franchise programs.* Track guest satisfaction surveys and maximize usage of the guest response tracking system.* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.* Assist in recording product inventories.* Communicate both verbally and in writing to provide clear direction to staff.* Qualifications and Skills:*** 2 years of hotel experience, preferably in a comparable hotel.* Proficient with PMS system and computer literacy a must.* Able to handle cash and credit transactions.* Must possess thorough knowledge of all hotel operations and individual job requirements.* Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.* Able to manage multiple tasks at all times and have excellent organizational skills.* General knowledge of local area attractions and transportation.* Able to establish and maintain effective working relationships with associates and customers.* Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#J-18808-Ljbffr Hei Hotels Inc.