Fulltime Dispatcher

The Dispatch Representative works in the Dispatch Center to ensure timely product delivery while assisting customers with ordering quality concrete and building materials. This position is responsible for coordinating schedules of deliveries, which includes order taking, scheduling of orders, setting up deliveries, and effectively communicating with customers, drivers, and the sales team.

At CalPortland, we’re proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. All regular full-time employees may enroll in a variety of health and welfare plans including medical, dental, and vision plans. Other benefits include life insurance, disability coverage, an employee assistance program, and a retirement program. Obtains orders and changes to existing orders from customers and sales representatives

Coordinates with outside trucking subcontractors and by radio with drivers, service, and sales representatives

Assists with resolution of customer delivery issues and customer complaints

Determine customer requirements and expectations in order to recommend specific products

Maintain proficiency and accuracy in data entry of customer orders

Review orders in the system for proper mix design, travel times, and correct job start times; ensure customer-specific needs are met

Manage time effectively, meet personal goals and work effectively with other members of the dispatch team

Communicate with customers to provide up to date information regarding the company’s ability to meet delivery times

Meet customer delivery demands and company with the guidelines of Federal Hours of Service Regulations

Dispatch construction materials for multiple facilities; coordination of orders, trucks, and drivers

Perform departmental clerical tasks including preparation of department reports and the ability to maintain dispatch/order desk records and data

High school diploma/GED

Knowledge and understanding of union contracts and Department of Transportation (DOT) regulations

Able to interact positively with a broad range of customers, vendors, and contractors

Proficient in Microsoft Office and dispatch systems

Some positions require FMCSA regulated ongoing drug and alcohol testing.