Support Services Person ll

Client Advisor Position at Vince Santana Row

Vince Santana Row in San Jose, CA is seeking a highly motivated, results-driven, luxury-minded Client Advisor who leads with selling and elevates every client interaction. You bring energy, expertise, and a deep passion for the Vince brand.

You are a top performer who consistently exceeds sales goals, owns your client book, and understands how to turn every client interaction into a meaningful selling opportunity. You will set the tone for the store by demonstrating strong selling behaviors, luxury service standards, and a high level of product knowledge.

Range for this role is $18.45 - 22.00/hr plus eligibility for sales-based incentive programs

*Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations

Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions

Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty

Speak confidently about the Vince aesthetic. Turning standard styling conversations into meaningful, brand-focused interactions that drive sales

Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach

Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team

Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience

Uphold all company policies, including loss prevention and operational procedures

*Proven success in a retail sales environment, with a demonstrated ability to meet or exceed sales goals and performance metrics

Deep understanding of the Vince brand identity and the ability to confidently connect clients to the Vince aesthetic through personalized styling

Strong communication and relationship building that naturally build trust and long-term client loyalty

You are proactive about generating business rather than relying on walk-in traffic

2+ years experience in retail sales, preferably in a luxury environment

• Strong verbal and written communication skills allowing for effective communication with your customers
• Comfortable with POS systems, CRM tools, and Microsoft Office
• bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding

• Generous paid time off plans for vacation, sick, and personal, as well as company holidays
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.