Front desk Receptionist weekends- day shift

Join Our Team at Courtyard by Marriott Chevy Chase

Working at Courtyard Chevy Chase offers a unique opportunity to be part of a team that seamlessly blends comfort, convenience, and environmental sustainability. Our modern hotel is conveniently located near American University, the Friendship Heights metro station, and shopping at Chevy Chase Pavilion, making it an ideal workplace for those who value accessibility and a vibrant environment.

Front Desk Agent

Salary Range $18.00-$19.00 per hour (experience-based compensation)

As a key member of our front desk team, you serve as the heart of the hotel, where most guest interactions begin and end. As a Front Desk Agent, you are the first point of contact, creating a warm and welcoming atmosphere from the moment guests arrive. You provide smooth, efficient service across all shiftsincluding morning (AM), evening (PM), and weekends ensuring consistency and professionalism at all times. Candidates must be able to work shifts as needed to meet property scheduling demands. Your responsibilities include managing check-ins and check-outs, handling reservations, and addressing guest inquiries or concerns with courtesy, accuracy, and exceptional customer service.

Check guests in and out of the hotel according to hotel and/or brand standards.

Inform guests about the hotel's facilities, policies, and procedures. Handle the hotel phone system. Deal with inquiries, requests, and complaints from guests. Perform cashier duties: post phone charges and other miscellaneous charges to guest accounts.

Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.

Follow in-house procedures to help ensure the security of guests and employees. Maintain the cleanliness of the Front Office area.

Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.

Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Previous hotel front desk experience preferred

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

DHS Brand