2nd Shift Parts Professional

Full time

McPherson Church Rd, Fayetteville, North Carolina 28303

Summary: Responsible for selling parts to customers over-the-counter and providing necessary parts to the service department and body shop. The Parts Counterperson is also responsible for placing special orders.

Assists customers in selecting and purchasing parts.

Places special orders for parts.

Provides pricing and product information to customers.

Dispenses parts to the service department and body shop.

Orders out-of-stock parts requested by customers.

Assists in taking inventory.

Maintains CSI at or above dealership standards.

Answers telephone promptly and consistent with dealership guidelines.

Participates in required training

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

High School Diploma

o Bachelor Degree

Field of Study/Work Experience:

Automotive

Desired Work Experience:

√ Working knowledge of automotive parts.

Computer Skills:

Intermediate skills in Microsoft Office products. Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.

Ability to communicate effectively with customers and company

Scheduled shifts may include evening hours, weekends, and some holidays.

Duties are performed primarily at the parts counter and in the parts department. Work includes retrieving parts for customer purchase and moving throughout the parts, service, and body repair departments. Employee continuously interacts with customers and parts and service department employees.

Verbal and Writing Ability:

Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Have working knowledge of automotive parts.

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Hendrick Automotive Group believes that its people are its most important assets. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. Our customers are important to us. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.