Client/Customer Support Rep

Job Type: Remote

Schedule: Flexible / [Part-Time or Full-Time]

Location: Remote — USA or LATAM

About The Role
We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

Training and guidance will be provided.

Responsibilities

Communicate professionally with prospective and existing clients

Respond to client questions and inquiries

Understand client needs and provide appropriate information

Follow up with clients and prospects in a timely manner

Help coordinate consultations, appointments, and next steps

Maintain accurate client records

Build strong and professional client relationships

Identify opportunities to improve the client experience

Escalate questions or concerns when appropriate

Participate in team meetings, training, and development activities

Requirements

Strong verbal and written communication skills

Friendly, professional, and solutions-oriented approach

Excellent follow-up skills

Strong attention to detail

Organized and dependable

Comfortable working remotely

Able to communicate effectively through phone, email, and online platforms

Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

Remote work environment

Flexible scheduling [if applicable]

Training and ongoing support

Professional development opportunities

Collaborative team environment

Opportunity to develop valuable client-service and communication skills

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