Field Service Engineering

Full-time
This role is responsible for delivering high-quality technical service and support to medical imaging customers in the greater Philadelphia metro region. The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards. Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners.
Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Expand technical knowledge continually and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
Document new processes and provide training to end users, while supporting additional duties as needed.
Driving and vehicle operation are essential functions of this role.
Strong organizational and time-management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once.
Mechanical aptitude and strong problem-solving skills, using critical thinking, initiative, and diagnostic ability.
Excellent communication and relationship-building, including clear verbal/written communication and positive interactions with customers, vendors, and team members.
High attention to detail with reliable follow-through, ensuring accurate documentation, safe work practices, and quality results.
Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.
3-7 years' experience in medical imaging engineering or equivalent.
~ Ideal candidate will have service experience related to GE CT/MRI medical imaging equipment.

Bachelor's degree in engineering or equivalent.

Travel Requirements: Frequent driving 30%+, Load, transport, deliver parts/equipment. Minimum age 21, refer to company vehicle policy. Physical and Environmental Requirements: Frequent bending, stooping, kneeling, and reaching to access and service equipment.
heavier lifting may require assistance or mechanical aids.
Manual dexterity to handle tools, small components, and electronic parts.
Visual acuity and color perception sufficient to read schematics, calibrate equipment, and identify wiring or indicators.
Ability to communicate clearly with healthcare and related facility staff, as well as document service activities accurately and efficiently.
Ability to wear required personal protective equipment (PPE) in any situation where it is necessary.
Ability to safely operate and enter/exit vehicles, drive for extended periods and work in varied environmental conditions with potential exposure to machinery, noise, and hazardous materials.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. It is not a contract. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay. Benefits and Perks We bring our mission-People Matter-to life through the care and benefits we offer our team.

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two "People Matter" days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: When you refer a candidate who is hired and successfully completes their introductory period, you'll receive a generous referral bonus as a thank-you for helping us grow our talented team.
• Whether you work on-site or remotely, you'll be part of a connected, supportive culture where people come first. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

Block Imaging Parts & Service is an Equal Opportunity Employer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.