Head of Programme Management

Coordinated Care Agency offers comprehensive services, enhanced shelter, and housing for people experiencing poverty and homelessness. Our services include permanent supportive housing, enhanced shelter, rapid re-housing, tenant-based voucher programs, outreach and engagement services, day centers, and health services. The purpose of our work is to ensure people have access to the housing, healthcare, and support they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability.

Our mission is to provide a hospitable, low‑barrier program grounded in a housing‑first model. We operate in the spirit of the ministry of presence, fostering individualized attention and respect for each person’s unique circumstances. Our programs serve highly vulnerable individuals who may have significant needs, including severe physical disabilities, chronic or acute mental illness, active chemical dependency, and experiences of trauma. We focus on helping participants obtain or maintain permanent housing through consistent, supportive case management. CCA is committed to ensuring that our services, our agency, and our communities are free from the dehumanizing impacts of racism. We strive for anti‑racist practices and programming by advancing racial equity and justice in our daily work.

The Program Manager oversees daily program operations, ensuring high‑quality services for the program’s target population while providing direct supervision to a team of 4-5 housing case managers. This role is responsible for maintaining compliance with organizational and grant requirements, supporting case managers in best practices, and ensuring accurate documentation of expenditures, enrollments, and outcomes in the program database. The Program Manager also provides direct client support and advocacy as needed and serves as the acting Program Director in their absence, ensuring continuity of leadership and program administration.

This position offers a compensation range of $31.23 - $34.74 per hour (DOE)
Full‑time, 40‑hour position include a competitive benefits package:

Medical, dental, and vision coverage, plus life insurance and long‑term disability

Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday

Employee Assistance Program (EAP)

Provide direct supervision to program Case Managers and any student interns.

Responsible for hiring, training, scheduling, supervision, and evaluation of staff (described above).

Management responsibilities

Responsible for smooth, efficient, and effective day-to-day operations of the program.

The successful candidate will need to be able to manage several issues at once in a fluid work environment.

Manage and enter data on clients into the program’s internal database and the agency database. Respond to time-sensitive requests for data corrections.Review and approve client’s rental assistance payments in alignment with program guidelines.

Support case managers in the screening, enrollment, service provision, and billing of Foundational Community Support (FCS) services.

Community responsibilities

Manage referral process in coordination with King County CEA.

Represent the program in the greater community as assigned.

Participate in community workgroups and provider meetings as assigned

Ensure program meets contract goals - especially in regards to exiting program participants to permanent housing.

Provide oversight and guidance for the case management activities for clients. Provide case management services as needed.

Provide ongoing training opportunities for Case Managers to be more effective in their positons.

Stay abreast of programs both within CCA/CCS and outside agencies that can assist participants in reducing barriers to obtaining and maintaining permanent housing, and how to refer participants to these programs. This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business.Other exposures could include cleaning supplies, chemicals involved in pest control,paintand other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors.Other working conditions may include interruptions, working alone, evening or weekend work, responding toemergenciesand working on-call.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work takes place at theagencywork location for the duration of the scheduled shift wherelong periodsof sitting, working on a computer, walking to various work areas, going up and down stairs, and standing arerequired.

Bachelor's degree in social services or a related field or commensurate experience in social services.

At least one year of experience in direct provision of social services, preferably with homeless people.

At least one year of supervision experience.

Must be able to work occasional evenings and weekends.

Experience or knowledge of mental illness, substance use disorders, and/or homeless services.

Commitment to harm reduction and housing first program model.

Experience with Microsoft office suite of programs and related databases.

Must have a reliable means of communication (e.g. phone, voicemail service, email, etc.) Support and uphold the mission, beliefs and values of the Coordinated Care Agency and the Archdiocesan Housing Authority.

Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.

Ability to obtain and maintain food handler’s permit within 30 days of employment.

Master’s degree in Social Work or a related field.

Experience in social service administration and supervision.

Fluency in Spanish or other languages.

Valid Washington State Driver’s License and meet conditions of agency driving policy.

Lived experience with homelessness, mental health, and/or substance use.

Previous work experience in programs that work with high‑acuity clients.

CPR/First Aid training.

A combination of education/training, and documented knowledge/skills and experience may in some cases substitute for the BA requirement.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.

#J-18808-Ljbffr Catholic-Community-Services-and-Catholic-Housing-Services-of-Western-Washington-2