Client Service Rep - Part Time

Client Services Representative
Under direct responsibility of the Client Services Manager, the Client Services Representative is responsible for the daily tasks and functions as they relate to the job responsibilities outlined below. The team is responsible for delivering courteous, informative and helpful service to Clients of Rockingham Harrisonburg SPCA (RHSPCA); There is no remote work offered for this position.
Training and Experience:

RHSPCA is seeking a progressive, quick thinking, dynamic individual who brings animal handling and people skills along with passion, commitment and enthusiasm for our mission and accountability for their work.
Background in customer service.
Comfortable handing animals, including deceased animals for cremation services.
Experience of interacting with the public (customer service) preferred.
Must have proficiency with Microsoft Office, Google email, Google calendar, Google documents. Comfortable learning new software programs and using online information systems.
Work courteously and cooperatively with the staff, volunteers, fosters, adopters, partners, and donors to ensure that all RHSPCA policies and procedures are followed, and new ones implemented successfully.
Ensure quality care and humane treatment for the animals owned by the RHSPCA.
Maintain confidentiality regarding client information and other sensitive shelter operations.
Maintain the ability to follow policies and procedures.
Administrative:

Assist with maintaining accurate paperwork including but not limited to medical records, intakes, outcomes, and euthanasia including both manual and electronic record keeping.
Maintain throughout the day, RHSPCA info email account with a direct response or distributing information to appropriate staff via verbal communication or email.
Answer phones and handle all inquiries with thorough and complete results.
Process all payments and reconcile receipts with transactions and deposit slips.
Communicate professionally and with a high level of customer service with RHSPCA staff and managers regarding people service (including customers, volunteers, fosters) as well animal care.
Communicate well in person, via email and telephone with individuals within the organization and outside to ensure success of the programs.
Process adoption applications and the communication and follow-up for adoption matches, non-matches, and denials.
Provide pre-surrender counseling to ensure customers' understanding of RHSPCA services and alternatives to surrender.
Assist Foster and Rescue coordinator with scheduling and pickup / drop off foster animals.
Perform intake and outcome related functions in shelter software ensuring accuracy and completeness of animal records.
This position will include weekend and holiday work.
Working at a computer for extended periods of time with repetitive typing, arm, and hand motion. stand for long periods of time, move quickly, work with and around animals (including diseased, injured and/or potentially aggressive animals), loud noises, chlorine or other chemicals, inclement weather along with evening, weekend, and holiday work times.
This is an hourly position offering a starting rate of $15 - $16/hour based on experience.
The Client Services Representative is a non-exempt part-time position. It is the policy of the RHSPCA that employment for this position is at will, which means that employment for no specified term and the employee or agency may terminate that employment at any time without cause. This job description serves as a guide.