EMT Dispatcher Night Shift

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

A day in the life of a 911 Dispatcher at Hackensack Meridian Health includes:

Receives and processes incoming and outgoing telephone and radio communication.

Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.

Complies with all local, state, and federal laws, regulations, and guidelines.

Records all requests for service through handwritten and computer entries.

Processes requests for 9-1-1 services, including providing emergency medical call screening, and pre-arrival instructions.

Dispatches units employing radio, telephone, or other equipment provided, following established protocols.

Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests. Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.

Maintains the status and location of all units and personnel at all times.

Works with county Office of Emergency Management and NJ EMS Task Force representatives.

Communicate and document all relevant information between the prehospital providers and receiving facilities.

Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.

Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.

Other duties and/or projects as assigned.

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

Minimum of 3 years of experience in dispatching law enforcement, fire department, or EMS services.

Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

Knowledge of county geo-political boundaries, major highways, and landmarks.

Familiarity with computer-aided dispatch, dispatch software, UHF/VHF, and other radio frequencies.

Emergency Medical Technician Certification New Jersey or Paramedics Certification.

AHA Basic Health Care Life Support HCP Certification.

Emergency Medical Dispatcher Certification (NJ State Approved) within 3 months of entering position.

HMH is committed to pay equity and transparency for our team members. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.

Years of relevant work experience.

Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

Internal Equity: Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Minimum rate of $29.58 Hourly

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