Head of Operations & Business Management

Head of Operations

Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Our first ad for Levi's showed a black sheep travelling in the opposite direction to a flock of white ones. That's where we got our logo and our guiding philosophy: when the world zigs, zag. But the greater risk is failing to stand out. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. We are currently seeking a Head of Operations for one of our large-scale client businesses in our NY office. The Head of Operations is responsible for the health and quality of a large-scale client program, or large portfolio of programs, focusing on establishing and championing processes, operational and delivery efficiency, risk mitigation and resolution; and the assembly, mentorship, and management of the Program Management team. The Global Operational Lead role serves as a business partner for the Global Client Leads in driving operational strategy, process, organizational design, and problem/risk mitigation, managing revenue across agencies.

The ideal candidate should have extensive experience structuring and leading multi-million-dollar global marketing and advertising programs comprised of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Public Relations, Data and Analytics, Media, and Technology. Experience with managing multi-channel engagements (film, social, print, digital, activation, etc.) Extensive experience managing complex P&Ls involving multiple agency partners is required.

They will also possess a proven ability to represent and advocate for the Program Management discipline with organization leadership, and be deft at building and maintaining strong relationships with agency, client and third-party partners. They will work with these entities to proactively solve business challenges and develop operational processes that adapt to evolving business challenges, best practices and industry standards.

being the go-to business partner for operational process development and implementation, organizational structure and design, and risk identification and mitigation; participating in Client Business Reviews/QBRs to discuss state of relationship, future opportunities & develop road maps across innovation, thought leadership, talent, and new/existing services; building strong relationships with senior cross-functional team members; supporting in the development and regular updating of Power of One Org charts, hires/rotations, distribution lists, etc; leading a team in the scoping and management of multiple concurrent large scale-projects and client engagements; partnering with Global Client and Finance leads to actively manage business challenges, client relationships, MSAs, develop annual scopes and contracts, and ensure profitability; partnering with Creative leadership to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery; providing solutions-oriented leadership with an expert ability to creatively solve complex problems with a positive, professional demeanor and a high degree of emotional intelligence; partnering with Global Client Directors to manage overall client relationships and actively partner to develop new ideas to clients to enhance their business and grow revenue; proactively managing, providing guidance, and developing clear communication standards around program and business-related risks, including mitigation planning and crisis management.

Qualifications include 15+ years' experience in a creative services organization working with global brands and leading senior cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing; 8-10 years' experience managing a team of Program Managers/Project Managers at all levels; demonstrated and proven experience in managing portfolios of $40MM+ annually, owning and managing scoping, staffing, client agreements (SOWs, MSAs, vendor contracts), estimates, profitability, partnering with Client and Agency leads to run engagements at scale; 6-8 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing; demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management; demonstrated ability to work on multiple projects at once; excellent writing and communication skills; strong sense of design and experience with industry leading creative output; proficient in MS Office applications, Adobe Acrobat.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io your information will be kept confidential according to EEO guidelines.

#This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/8/2026.