Head of Programme Management

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.

We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Your Mission in Action The Program Director is responsible for establishing and directing all aspects of program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the Unaccompanied Refugee Minors (URM). Overall management of the programmatic, administrative, financial, and operational systems related to the provision of regular and timely reports to Global Refuge, formerly Lutheran Immigration and Refugee Services (LIRS), regarding operations, services, and finances, establishing a respective and supportive workplace environment, elevating any issues or concerns to the LIRS. The Program Director is responsible for regularly exercising discretion and sound judgement when directing, supervising, and overseeing social service activities in accordance with Agency, LRIS and licensing standards and other federal, state, and local regulatory requirements.

Ensure staff adheres to procedures and practices to maintain resident confidentiality

Regularly review the well-being and safety of the residents, responsible for review and reporting of the nature, severity, and frequency of risks

Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP)

Provide support and intervention in crisis situations using established Agency policies and resident care philosophy

M onitor service delivery and make recommendations for improvement in staff development and management

Other duties and projects assigned including completing Child Placement duties as needed

Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence

Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives

Work closely with the management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring

Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development

Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff

Qualifications Minimum Qualifications Bachelor’s degree in Social Work , Counseling, Psychology, or closely related field

CPMS (Child Placement Management Staff) credentialed

Five ( 5 ) years’ experience in program development and management

Two ( 2 ) years’ supervisory or management experience in program management or as a director of a licensed childcare program

Bilingual in English and Spanish based on service population

Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment

Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously

Demonstrated ability to clearly write case notes without grammatical errors, strong writing skills

Proficient use of Microsoft Word, Excel, and Outlook

Preferred Qualifications Master’s degree in Social Work , Counseling, Psychology, or closely related field

LCSW, LMSW, LPC, or LMFT

LCPAA ( Licensed Child-Placing Agency Administrator )

Advanced knowledge of minimum standards of Office of Refugee and Resettlement

Travel This position may be required to travel as needed.

Perks at Upbring Competitive PTO & paid holidays

Health, dental, vision insurance & more

Employee Assistance Program

Physical Demands & Work Conditions This position requires sitting and looking and using a computer for long periods of time

Position works in a child facility and has constant exposure to children

Position requires frequent standing, walking and time in units/cottages which are areas where children reside

While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

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