Head of Operations Management (m/w/d)

The Operations Supervisor is responsible for indirect oversight of operational performance in their assigned market. This individual leads warehouse and refurbishment operations, supports compliance with R2 and NAID standards, helps with managing inventory, and supports staff in achieving financial and mission-driven goals. The role blends expertise in warehouse and tech refurbishment operations, e-waste and R2/NAID compliance, vendor coordination, and internal staff development. The goal is to maximize efficiency, ensure compliance, meet targets, and scale sustainable impact through consistent systems and leadership.

Serve as the primary operations leader for the local market, overseeing warehouse, refurbishment, retail, surplus, and logistics activities in the absence of the Operations Manager.

Help to align local operations with national objectives and SOPs developed in coordination with the operations leadership team.

Ensure adherence to warehouse, technology, and e-waste management procedures.

Support consistent execution of organizational policies, certifications, and standards (R2, NAID, ISO, DOT).

Lead local staff to achieve KPIs for device reuse, inventory throughput, e-waste management, and facility performance in the absence of the Operations Manager.

Champion strategies that increase device reuse, improve intake sorting, and reduce unnecessary recycling.

Monitor performance metrics and proactively identify opportunities for improvement.

Ensure inventory is efficiently processed and stocked.

Partner with Enterprise Partnerships to ensure readiness for client pickups, accurate logging, and timely processing.

Monitor downstream vendor compliance, settlements, and environmental certifications.

Vendor Management & Supply Chain

Coordinate local vendor relationships, including recyclers, supply vendors, freight/logistics providers, and facility service partners.

Ensure vendors meet compliance standards and service expectations.

Maintain availability of operational supplies (PPE, packaging, repair parts, cleaning materials).

Facility Safety & Compliance

Maintain cleanliness, safety, and organization across all facility spaces.

Conduct monthly facility inspections and maintain equipment through preventative maintenance schedules.

Support internal audits, certifications, and compliance documentation.

Enforce safety culture by leading training, documenting incidents, and implementing corrective actions.

People & Performance Management

Provide coaching and accountability for meeting KPIs and mission targets.

Lead onboarding and training of new staff and support ongoing development opportunities.

Partner with HR and national leadership on performance management and staff accountability.

Volunteer & Community Workgroup Integration

Integrate volunteer labor and workgroups into daily operations (target: ~Provide systems, training, and supervision to ensure high-quality output from volunteers.

Conduct QA checks on all work produced by volunteers and community partners.

Familiarity with e-waste, R2/NAID compliance, and ISO 14001/45001 standards.

Strong inventory management, staff support, and vendor coordination experience.

Passion for digital equity, sustainability, and scalable community impact.

Must be flexible, self‑motivated, and adaptable

Genuine interest in people, technology, and digital equity

Compassionate, curious, and community‑minded

Previous networking and/or installation experience highly desirable

Frequent use of computer, phone, and other office equipment

Capability to communicate clearly in person, by phone, and over digital platforms

Extended periods of walking or standing throughout the workday

Visual acuity to read labels and perform detailed tasks

Comprehensive medical, dental, and vision insurance options.

Retirement: Time Off: Flexible PTO and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays.

PCs for People provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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