Valet Manager / Evenings

Valet Department Supervisor

The incumbent in this position is responsible for providing superior guest services to both internal and external customers through the coordination and supervision of the Valet Department. Incumbent will ensure the safe and efficient, transportation, arrival, and departure of Hard Rock Casino guests and Team Member vehicles, as well as the coordination and over site of the property shuttle bus and coat check.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures.

Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation.

Manages daily work assignments of valet functions.

Assist with department budget and ensure operational supplies inventory is maintained.

Implements systems that help anticipate the needs of our guests.

Performs detailed operation inspections, seeks opportunities to improve performance and implements action plans for improvement.

Recommends to Senior Management operational enhancements that support initiatives and promote excellence.

Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions.

Coaches, mentors, and motivates the team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).

Creates a culture of accountability through quality control metrics for Guest Service performance.

Develop department members' knowledge and skills through education, training, and coaching.

Assure all safety policies and procedures are followed.

Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes).

High School diploma or equivalent required. Hospitality Management Degree preferred. Additional Requirements (Licenses, Certifications, Testing, etc.):

Ability to work flexible schedules, including nights, weekends, and holidays as required.

Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

Must possess good knowledge of computers (Excel, Word, Outlook, etc.)

Must possess excellent time management skills.

Must be willing and able to work flexible hours including evenings, weekends.

Must be mobile in order to visit guest rooms, storage areas, offices, and other spaces.

Strong communication and listening skills and excellent speaking, reading, and writing ability.

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

Fluency in English: additional languages preferred.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. Seminole Gaming