Front Desk Receptionist / Hotel Front Desk

Front Desk Agent

Front Desk Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Front Desk Agent responsibilities include, but are not limited to:

Handle guest inquiries and provide accurate information about the hotel facilities and services

Manage phone calls and reservations effectively

Process payments and maintain guest accounts

Handle guest complaints and resolve issues promptly

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays

Medical and Dental insurance

• 401(k) retirement plan with company match
• Employee Assistance Program
• Brittain Scholarship Program
• Tuition Reimbursement
• Brittain Resorts & Hotels manages a portfolio of premier resorts in Florida as part of a partnership with Provident Hotels & Resorts. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!