Customer Support Engineering

Launch your career to new heights with Innoflight—one of San Diego’s fastest-growing Aerospace and Defense innovators. Here, visionary minds engineer the future of space technology through pioneering, compact, and cyber-secure solutions. From software-defined radios to cutting-edge cryptographic systems and avionics, everything we build powers the next era of New Space. Join our small, agile, and mission-driven team where your work has real impact and your growth has no limits. We’re not just reaching for the stars—we’re engineering them. The RMA Support Engineer III plays a critical role in ensuring customer satisfaction and product quality by managing the evaluation, processing, and resolution of customer returns, product failures, and warranty claims. Acting as a key liaison between customers and cross-functional teams—including Quality, Manufacturing, Engineering, Operations, Supply Chain, and Program Management—this position drives timely root cause investigations, corrective actions, and continuous improvement initiatives. Success in this role requires strong technical troubleshooting capabilities, effective stakeholder communication, and the ability to thrive in a fast-paced environment supporting advanced hardware and software products.

Manage RMA Activities: Review, process, and coordinate Return Material Authorization (RMA) activities, ensuring timely disposition of returned products and adherence to customer expectations.

Perform Failure Analysis: Conduct technical assessments, troubleshooting, and diagnostic activities on returned hardware and software products, including unit-level and Printed Circuit Board Assembly (PCA)-level investigations.

Drive Root Cause Resolution: Partner with Engineering, Quality, and Operations teams to identify root causes, support corrective and preventive actions, and verify effectiveness of implemented solutions.

Serve as Customer Liaison: Communicate RMA status, failure analysis results, corrective actions, and repair updates to customers and internal stakeholders through professional reports and technical summaries.

Monitor recurring failures and defect trends, develop metrics and reports for management, and recommend process improvements to enhance product quality and RMA efficiency.

Support Cross-Functional Initiatives: Collaborate with Program Management, Manufacturing, Supply Chain, and Engineering teams to expedite critical customer returns and support organizational quality objectives.

Investigating complex hardware and software failures, identifying root causes, and driving effective corrective actions.

Working across multiple departments to coordinate activities, resolve issues, and meet customer commitments.

Data Analysis and Reporting: Process Improvement: Evaluating existing workflows and implementing enhancements that improve efficiency, quality, and customer satisfaction.

Bachelor’s degree in Engineering or related technical field preferred; 5 or more years of cross-functional experience in Manufacturing, Quality, Engineering, Operations, Supplier Management, and/or Program/Product Management.

• Experience performing technical investigations, failure analysis, and corrective action activities.
• Effective written and verbal communication skills, including the ability to present technical findings to customers and internal stakeholders.
• Proficiency with Microsoft Office tools and technical reporting.
• Security Clearance.

In addition to a competitive base salary, Innoflight offers a well-rounded compensation package that includes a Profit-Sharing Bonus and a Cash Performance Bonus to reward both individual and company performance. Comprehensive medical, dental, vision, HSA & life insurance

• 10 paid holidays + 120 hours PTO (starting in year one)
• Access to ancillary benefits such as critical illness, accident, disability, legal and pet insurance.

Flexible Work-Life Balance: Enjoy a 9/80 work schedule with every other Friday off—whether you use it to recharge, work on a passion project, or spend time with family, the choice is yours.

From tuition reimbursement to internal "Ask Me Anything" sessions and weekly “Lunch & Learns,” we make learning a core part of the job.

We aren’t just building tech—we’re enabling the next era of space exploration. Our Culture Ambassadors help lead initiatives around inclusion, positivity, recognition, and transparency. S as you must have the ability to obtain a security clearance. We are unable to sponsor or take over sponsorship of an employment Visa.

To California residents applying for this job, please read Innoflight’s CCPA Notice:

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