Telecommunicator I, Temporary, Part-Time

Telecommunicator
Department: Campus Safety
Status: Part-Time
every other weekend / varied shifts and as needed for all shifts / holidays
** Must be available to work rotating shift hours and holidays as needed. The Telecommunicator is responsible for the operation of communications equipment and demonstrates a number of traits, concern, courtesy, patience, respect, multi-task oriented, and exceptional listening and verbal skills. The Telecommunicator is responsible for handling emergency and non-emergency requests for service and dispatching the appropriate response to handle the request from the public on a 24-hour, 7-day a week basis. The Telecommunicator is also responsible for communication functions to include but not limited to receiving calls or dispatching emergency and law enforcement services.

Must be willing to attend training classes, complete on the job training requirements, and continue training after employment.
Participates in operations of a two-way radio and telephone to receive and transmit messages for Campus Safety, Harnett County, Municipal Police Department, Volunteer and Municipal Fire Department, Highway Patrol, Department of Transportation, Magistrate Office, County Emergency Management Department, Animal Control, Wildlife Services, Rescue Squad, Ambulance Service, Physical Plant, Athletics, and Social Services.
Receive request for service by telephone, radio, or in person; obtain necessary information and dispatch the necessary officials and/or advise caller of proper contact for assistance or information.
Monitor Intrusion and Fire Alarm computer for dorms, buildings, wells, and lift stations on campus. Monitor emergency phones located on campus.
Issues temporary and visitor parking passes.
Assist Officers' field efforts by accessing computerized information.
Ability to maintain confidential information.
Ability and willingness to work a wide variety of shifts including late night/morning hours and weekends.
Responsible for entering calls regarding calls for service into Police Pak call log, keeping daily logs, monitoring Pharmacy camera, fluent in Police Pak, Ticket Trak, Colleague, and 911 Database.
Uphold and abide by Campbell University policies and procedures, including but not limited to Title IX, and Information Security, including but not limited to; High School Diploma/GED. Must be able to complete basic telecommunicator certification training and possess a certification emergency CPR/AED. There is ongoing internal training.
Some related communications, dispatching or reception work experience preferred, or an equivalent combination of education and experience.
Computer knowledge and typing skills.
Considerable knowledge of the operations of a law enforcement and emergency communication system.
Working knowledge of the functions, practice, and procedures of the Sheriff's Office.
Ability to assess people and situations, to apply sound judgement to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel.
Experience in data entry and retrieval.
Comprehensive computer skills, with the ability to learn and utilize new and emerging technology.
Knowledge of /Proficiency with /Advanced skills in Southern Software RMS, Colleague, T2 parking software, Microsoft Word, Outlook, Excel.
Tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public.
Ability to work evening or weekend hours and/or holidays and some travel for training.
This position demands accuracy, honesty, integrity, and the ability to work within the Christian mission of Campbell University.

Campbell University is unable to accept paper or email applications. Interested parties may submit their candidacy by clicking on the "Apply Now" button , or, if you are viewing this posting via an outside source, visit us online at to apply. IMPORTANT: A cover letter, CV, or resume, and contact information for three professional references are requested as part of the application process. Applications without these attachments may be considered incomplete. If you have any questions, or if you are an individual with a disability and need assistance completing an application for employment contact the Human Resources Department at View phone number on click.appcast.io or email View email address on click.appcast.io University maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. Accordingly, the University is committed to administering all educational and employment activities without discrimination as to race, color, sex, sexual orientation, gender identity or expression, age, ethnicity or national origin, religion, disability, genetic information, protected veteran and military status and any other characteristic protected by law, except where appropriate and authorized by law. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; selection for training, including apprenticeship; Employees and applicants of Campbell University will not be subjected to any form of harassment or discrimination for exercising rights protected by, or because of their participation in, an investigation or compliance review related to Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act, the Americans with Disabilities Act, Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, the Veterans Employment Opportunities Act of 1998, or any other federal or state nondiscrimination law, rule, or regulation.
Campbell University also maintains affirmative action programs to implement our equal employment opportunity policy.