Part Time Baggage Handler

Position Type: Part Time

Salary Range: $18.25 Hourly

Travel Percentage: Job Shift: Any

Customer Service

Contour is a long-established aviation services company with a diverse range of capabilities. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. Part-Time Employee Benefits & Compensation Overview 401(k) Savings Plan Eligibility begins the first day of the month following your hire date.

Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date.

These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence Medical Leave

Non-Medical Family Care Leave

Personal Leave

Compensation Details The starting hourly rate for this position is $18.25. Based on your performance, you are eligible to receive a step increase of $1.00 each year based on your pay anniversary date until you reach $23.25. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $1,000.00 each year. When you work on a Contour observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour’s observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.

All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

If you require accommodations during the application or onboarding process, please contact Human Resources at View email address on click.appcast.io of Essential Duties The Cross-Utilized Airport Agent plays a key role in delivering Contour’s commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

Key Responsibilities Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.

Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.

Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.

Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.

Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.

Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.

Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.

Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.

Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.

Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.

Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.

Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.

Assist in ramp set-up and ensure proper storage of equipment and baggage.

Working Environment / Physical Requirements Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.

Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.

Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).

Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.

Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.

A minimum of nine (9) months of prior airline or aviation industry experience is preferred.

Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.

Possess a valid driver’s license with a good driving record.

Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.

High school diploma or GED certification preferred.

Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.

Possess polished and professional interpersonal skills with a positive, customer-focused attitude.

Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.

Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.

Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.

Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.