Customer Service Officers

Member Service Specialist

Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.

The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards.

Handle inbound and outbound phone calls, emails and other necessary communications with members and providers

Clearly identify and act on customer needs to achieve satisfaction.

Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.

Keep detailed written records of each telephone encounter during the call

Adhere to all call center metrics as set forth by CMS regulation and call center leadership.

Attempt to resolve the member's issue completely during the first phone call.

Go above and beyond to provide exceptional customer service.

Dental Insurance

• Health Insurance
• Life Insurance
• 2+ years customer service experience
• Health Plan experience.
• Ability to document information while on the phone with the member.
• Fluent in Spanish (verbal and written)