Service Person

This role is ideal for someone who values craftsmanship, style, and personalized service. The successful candidate will be responsible for building lasting client relationships, offering expert wardrobe guidance, and delivering an exceptional bespoke and ready-to-wear experience that reflects the sophistication of our brand.

Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs

Develop and maintain an active client book through relationship building, outreach, and consistent follow-up

Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes

Conduct wardrobe consultations and styling sessions both in-store and by appointment

Achieve and exceed individual and store sales goals through exceptional service and product knowledge

Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards

Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients

Represent the brand with professionalism, discretion, and authenticity at all times

2+ years of experience in luxury fashion, suiting, or high-end retail

• Strong understanding of men's and/or women's tailoring, fit, and fabrics
• High attention to detail and a passion for delivering outstanding service
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book
• Flexibility to work retail hours, including evenings and weekends

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *JCPenney