Head of Medical Operations (Remote)

Medical Affairs Operations ManagerMedela LLCMcHenry, ILSalary starting at $130KMaternal & Infant Health | Global Programs | Medical Education | Real-World EvidenceAt Medela, we are passionate about advancing maternal and infant health through evidence-based innovation, education, and healthcare partnerships. We are seeking a highly experienced Medical Affairs professional who is collaborative and operationally driven to be our Medical Affairs Operations Manager. This person will lead the execution of global Medical Affairs programs, educational initiatives, and real-world evidence activities supporting healthcare professionals and customers worldwide.This role is a critical connector across Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure successful delivery of scientific and educational programs that improve outcomes in maternity and neonatal care.What You’ll DoLead Global Medical Affairs OperationsManage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programsOversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiativesCoordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collectionDrive continuous process improvement and operational excellence across Medical Affairs activitiesMaintain and optimize systems supporting scientific communications, field education, and medical information managementDrive Real-World Evidence & Scientific Program ExecutionCoordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sitesTrack program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption dataDevelop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomesPartner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategiesTranslate clinical insights into compliant, customer-facing tools and educational resourcesOversee Medical Education & Congress OperationsLead operational planning and execution of global congresses, symposia, and medical education programsEnsure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standardsOversee congress logistics, budgets, vendor management, timelines, and post-event reportingCollaborate with internal stakeholders to align educational initiatives with organizational prioritiesLead & Develop a High-Performing TeamFoster collaboration across global and cross-functional teamsOperate effectively within a matrixed, global organizationPromote accountability, innovation, and continuous improvementWhat You Bring as a Medical Affairs ProfessionalQualificationsExperienced Medical Affairs professionalBachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline requiredMaster’s degree (MPH, MSN, MS, or equivalent) preferredStrong understanding of maternal-infant health, NICU environments, lactation science, or infant nutritionKnowledge of healthcare systems, clinical quality improvement frameworks, and medical education environmentsFamiliarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferredPMP certification or equivalent project management experience is a plusExperience5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environmentsPrior experience working directly within a Medical Affairs function requiredExperience coordinating:Real-world evidence initiativesFeasibility studiesKOL engagement programsMedical education initiativesScientific congress operationsMinimum 2 years of direct people leadership experienceProven ability to manage complex cross-functional initiatives in a global environmentExperience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plusTravel: approximately 20-30%, including occasional international travelLocation: McHenry, IL (3 days in-office and 2 days remote)Full-time | ExemptWhy Join Medela?Join us in helping families and healthcare professionals achieve better outcomes worldwide.What We Offer Our Medical Affairs Operations ManagerCompetitive Salary Starting Salary of $130KComprehensive benefits plan401K with matchPension Plan16-week Paid Parental LeaveGenerous PTO package, plus 14 paid holidaysA great place to work!If you are interested in this opportunity, we are looking forward to receiving your application.For this position we only consider direct applications - thank you for your understanding.As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.Austin, TexasType: Full time