Salesperson for Retail Sales

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Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met.

Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.

Communicates any variances to Company standards to the Store Manager.

Ensures compliance with all State, Local and Federal regulations.

Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.

Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Assists in recruiting, hiring, training and developing non‑exempt Associates.

Ensures compliance of Ross personnel policies and procedures.

Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.

Assists in the management of and continuous monitoring of actual expenditures to be within budget.

Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

Customer Service

Treats all Customers, Associates, and other leaders with respect.

Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.

Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand

Represents and supports the Company brand at all times.

Manages Store to ensure a clean, neat, easy to shop environment.

Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

Ensures scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.

Merchandise Processing and In‑Store Marketing

Ensures merchandise is presented and organized according to Company merchandising guidelines.

Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention

Assists with training Associates on Loss Prevention awareness and Store shortage goals.

As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

Assists in leading the annual inventory process, including preparation and execution of inventory guidelines.

Monitors mark‑out‑of‑stock policy to ensure proper administration.

Manages Work Processes

Two or more years of Store or Assistant Store Manager experience in a retail environment.

Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.

Maintain high quality of Customer service.

Fluency in English.

Ability to work evenings and weekends.

Ability to perform basic mathematical calculations commonly used in retail environments.

Ability to use all Store equipment, including PDTs, registers and PC as required.

Ability to spend up to 100% of working time standing, walking, and moving around the Store.

Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Direct supervision of all non‑exempt Associates.

Contents are subject to change at management's discretion.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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