Head of Operations & Business Management

Operations ManagerThe Operations Manager oversees the day-to-day administrative and operational functions of the Arizona and New Mexico Chapters, ensuring efficient and effective support across multiple locations. As a member of the Chapter management team, this role partners with department leaders to drive operational excellence and support goals. Key responsibilities include facilities management, budgeting/financial administration, vendor and contract management, information technology coordination, board and committee support, and operational logistics. The Operations Manager also provides executive-level support to the Executive Director and serves as a key liaison with national office partners, vendors, and external stakeholders.ResponsibilitiesLead operations for Chapter offices in New Mexico and Arizona.Serve on the Chapter management team, contributing to planning, efficiencies, and cross-functional collaboration.Support the Executive Director with budgeting, reporting, analysis, special projects, and administrative priorities; develop and manage operating budgets for supplies, equipment, furniture, and technology.Coordinate meetings, travel, events, and logistics for staff and volunteers.Manage office space planning, reconfigurations, facilities, budgeting, procurement, and maintenance across all locations; Oversee certificates of insurance, vendor documentation, and event-related compliance requirements.Manage Chapter mail, donation processing, sponsorships, invoices, payments, and check handling activities.Serve as the primary liaison between the Chapter, home office, and IT vendors; coordinate training and implementations; manage technology inventory, lifecycle planning, procurement, and new hire equipment provisioning.Manage Chapter records, contracts, vendor relationships, bid processes, and purchasing agreements.Support the Executive Director and department leaders in administering Board and committee activities, including logistics, materials, and meeting minutes.Three or more years of operations, office management, or administrative support experience.Bilingual Spanish-English preferred.Knowledge, Skills and AbilitiesExperience managing budgets and financial processes.Proficiency in Microsoft Office (Word, Excel, PowerPoint), databases, Google Workspace, and standard office technology.Strong written communication skills, including business correspondence, meeting documentation, and minute-taking.Ability to travel up to 15%, including occasional overnight and air travel; Ability to work occasional evenings and weekends as needed.Ability to lift and transport materials weighing up to 25 pounds.