Part Time Dispatcher / Security

Job Description Village Management Services, Inc.'s mission is to serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

401-Security - 6060-401 Part Time Dispatcher

The Laguna Woods Village Security Department offers a unique opportunity for individuals who are interested in building a career in public safety. Whether you are looking to become a law enforcement officer, professional dispatcher, or long-term security professional, this position provides valuable experience and professional development that can help you achieve those goals.

Serving as a Security Patrol Officer or Dispatcher allows employees to gain real-world experience in public safety operations. Patrol officers develop skills in observation, reporting, incident response, and community interaction, while dispatchers learn how to manage emergency communications, coordinate responses, and serve as the central hub during critical incidents. Employees also gain exposure to working alongside outside public safety agencies, including the Orange County Sheriff’s Department and the Orange County Fire Authority, providing valuable insight into how public safety organizations operate and respond during emergencies.

For individuals pursuing a career in law enforcement or emergency communications, this role serves as an excellent stepping stone, offering practical experience and skill development that can strengthen future career opportunities.

Most importantly, members of our team play an essential role in serving and protecting the residents of Laguna Woods Village. If you are motivated, service-oriented, and interested in building a career in public safety, we encourage you to apply and become part of our team.

Under general supervision, serves as the communications coordination link between persons needing emergency/security services and responding staff; performs a wide range of communications-centered Security Division support duties utilizing various radio, telephone and computer apparatus. Follows established policy and procedure, performs other duties as assigned. Position requires constant, decision-intensive telephone, radio and in-person contact with residents, guests, staff and outside agencies.

Assesses, assigns, monitors and documents calls for service ranging from minor requests to emergencies. Makes prompt and appropriate decisions in deploying and coordinating internal and external resources to respond to security related issues involving people and property in Laguna Woods Village. Operates a non-integrated, two-way communications system to receive, transmit and document verbal and written communications. Receives and processes calls for service, maintains contact with and keeps track of all units on assignments. Monitors emergency alarms and video surveillance systems. Enters, updates and retrieves information from computer systems.

Answers phone calls for Property Services Dispatch Department outside of standard business hours. Obtains and analyzes information from callers, and synthesizes it into useful intelligence for responding personnel. Acquires information regarding incidents, criminal activity, fire, medical, and maintenance emergencies and assigns the appropriate responders.

Coordinates follow up activities and monitors status of field units for duration of the event. Provides support to field units by making telephonic and computer inquiries and notifications.

Maintains a detailed and accurate computer-based radio and incident log to document and track calls for service and other staff field activity. Searches records and/or computerized data; selects proper informational material; Memorizes, retains and interprets policies, procedures, protocol and radio codes, and applies that information while performing duties.

Monitors other audio and data communication channels including Orange County Fire Authority and Sheriff’s Department, California Highway Patrol and Village Maintenance, Transportation and Landscape Divisions, for relevant information or access.

Monitors closed circuit surveillance cameras placed throughout the Village for suspicious activity or emergencies.

May be assigned as the designated shift lead with additional responsibilities, accountability and authority.

All duties performed on-site for the Community.

Works effectively with co-workers, residents, and others by sharing ideas in a constructive and positive manner; and respects the diversity of our workforce in actions, words, and deeds.

EQUIPMENT OPERATED :

Telephone, two-way radio base station console, headset, computer, printer, portable radio, digital pager, alarm systems monitor, closed circuit television console, front door intercom, standard office equipment and hand tools

While performing the duties of this job, the employee is in a climate-controlled indoor office, with radio equipment, receiver, closed circuit television system and fire alarm systems.

Graduation from high school and considerable experience in emergency services communications or a customer service field emphasizing extensive phone and radio contact, or any equivalent combination of education and experience which produces the following:

• Knowledge of computer and applicable software programs.
• Ability to learn the geography of Laguna Woods Village and surrounding area.
• Ability to communicate pleasantly and effectively with residents and guests and to relate to the needs and concerns of senior citizens.
• The employee is required to visually monitor the closed-circuit television system, communicate clearly and effectively on the phone and in person, and react calmly in emergency situations.

While performing the duties of this job the employee reads, solves problems, uses verbal and written communication skills, performs detailed work, handles multiple concurrent tasks and has frequent customer contact and interruptions.

VMS is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. nCompany Description Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.

Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. The Village is built on 2,100 acres, features 12,736 homes and is home to about 18,000+ residents. Managing Laguna Woods Village is similar to managing a city. s approximately 1,000 employees provide a wide variety of services to Village residents and maintain the community infrastructure. Our commitment to quality and excellent customer service has made Laguna Woods Village one of the most emulated active retirement establishments in the country.