Head of Project Management and Client Services - Remote

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Project Manager

Full Time Professional Cary, Cary, NC, US

At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.

The Project Manager is responsible for managing customer delivery engagements and ensuring projects are planned, governed, and delivered in line with Klipboard methodology, commercial expectations, and customer outcomes. The role coordinates project activities, supports timely decision-making, and maintains effective communication with customers and internal stakeholders.

Key outcomes for this role include predictable project delivery, strong customer confidence, accurate financial and status reporting, and effective risk and issue management.

Use approved AI and automation tools, where appropriate, to streamline project administration, improve reporting insights, support governance compliance, and enable efficient delivery across the Project Management Office.

Support project direction and outcomes by providing accurate information, practical recommendations, and timely escalation to enable informed decision-making.

Build and maintain effective relationships with customers and internal stakeholders

Develop, maintain, and deliver project plans

Prepare and maintain accurate project documentation

Coordinate project resource requirements and work with resource managers to secure appropriate support

Identify, track, report, and escape project risks and issues, and coordinate their resolution

Coordinate the delivery, review, and approval of project deliverables

Monitor project budgets, costs, billing milestones, and financial performance throughout implementation

Monitor, track, and report project activities, milestones, and status

Manage change requests in line with agreed governance and commercial processes

Organize, facilitate, and document project meetings

Maintain internal systems and project records as required

Deliver projects in accordance with Klipboard delivery methodology, governance, and quality standards

Identify recurring delivery problems or sources of non-billable effort and raise them with the appropriate manager to support corrective action and continuous improvement

Maintain high personal standards of project management, collaboration, and customer service

Identify opportunities for business improvement and recommend updates to relevant processes, documents, and templates

Provide reasonable project coverage for colleagues as directed

Working knowledge of a recognized project management methodology; PMP, CAPM, or equivalent certification is preferred

Ability to communicate effectively with end users, project teams, managers, and customer stakeholders

Demonstrated experience managing multiple projects and delivering measurable business value to customers

Good understanding of ERP systems and software implementation projects

Ability to document, agree upon, and baseline customer requirements through effective stakeholder engagement

Attention to detail and thoroughness throughout the project life cycle

Proficiency with project management tools

Proficiency with Microsoft 365 applications

Proven project management experience, preferably in software implementation or professional services

Personal:

Ability to manage competing priorities and work effectively under pressure

Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement.