Head of Product | Tech

In this role within the Global Sales & Services Technology (GSST) team, you will be supporting Salesforce enhancements and the broader GTM technology stack (including tools like LinkedIn Sales Navigator, Salesloft, ZoomInfo, Gong, and Second Nature.AI) in the Customer 360 view across our core business partners. You will be focused on supporting key AI initiatives across the account, deal, and buyer levels to deliver predictive insights, automated engagement, and actionable intelligence across the Account Team. Partner with key product owners in prospecting, pipeline, and fulfillment teams to understand and fill gaps throughout the user journey using both native Salesforce capabilities and third-party AI and sales enablement platforms.
LinkedIn Sales Navigator, Salesloft, ZoomInfo, Gong, Second Nature.AI), driving platform evaluations, API/MCP tool integrations, SLAs, and ROI optimization.
Lead the product lifecycle and drive the product roadmap, including Salesforce enhancements and third-party tool integrations from discovery, through design, journey story process, development, and in-market iterations.
Partner closely with SCRUM development and technical teams for the feasibility of product designs, particularly within Salesforce Sales and Service Clouds, REST APIs, and Model Context Protocol (MCP) framework connections for AI tools.
Support the required organizational change to ensure products and third-party tools are impactful at scale, including change programs, communications, vendor-aligned training, and adoption strategies.
Understand customer and business needs across core business partners and synthesize opportunities.
Ensure the visibility of activities across the Account Team and map engagements for prospect and licensed user journeys across all integrated applications.
Manage and leverage large volumes of data across multiple business units and third-party data providers that drive significant processes to inform product decisions.
Prioritize projects and features based on impact and alignment with the team's long-term goals and strategy.
Collaborate with the scrum team to design, build, launch, and assess MVPs.
Establish a vision and roadmap for AI capabilities across account, deal, and buyer intelligence workstreams, defining how our GTM technology stack (Salesforce, Gong, ZoomInfo, Salesloft, etc.) Bachelor's Degree required.

• 3-6 years of experience working as a Product Manager with hands-on expertise in core GTM platforms (e.g., Salesloft, Gong, ZoomInfo, LinkedIn Sales Navigator, or Second Nature.AI) and a proven track record of successful integrations into Salesforce.
• Demonstrated track record of delivering AI-driven product solutions or initiatives at the account level (account scoring, tiering), deal level (pipeline health, deal guidance), and buyer level (persona mapping, engagement scoring).
• Hands-on experience defining requirements for system-to-system integrations via standard REST/SOAP APIs and modern AI protocols (such as Model Context Protocol / MCP) to connect Salesforce with third-party vendors.
• Direct experience evaluating, onboarding, or managing third-party SaaS vendors and their technical integration into a central CRM ecosystem.
• Strong project and program management skills; Subject matter expert on enterprise information systems, including an awareness of data models, data structures, third-party data ingestion, and data warehouses.
• Strong knowledge of Agile principles and process; experience driving requirements and delivery with SCRUM teams.
• Experience using industry-leading analytic platforms (e.g., Tableau, PowerBI) to design and deliver impactful business insights (ideally for Sales) at scale is a plus.
• AI, Agentforce, or Salesforce Einstein) utilizing API or MCP integration patterns.

Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more!

#At Gartner, Inc. (Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. What makes Gartner a great place to work?
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At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
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