Referral Specialist (Mental Health)

As a Referral Navigator at Alternative Wellness Services (AWS) , you make that step easier.

This role sits at the perfect intersection of Clinical Compassion and Administrative Excellence . you are the heart of the client’s care journey. It is the ideal position for a Case Manager or Intake Specialist looking to transition into a focused, office-based environment where your assessment skills are valued every single day.

Join the "Hub" That Keeps Us Moving
As a member of our Access Team, you are the conductor of our care services. Based in Portland (with occasional visits to our Biddeford office), we need someone ready to take ownership of this process. Serve as the vital link for new clients, using your background to screen calls and offer empathetic guidance.

Clinical Assessment: Conduct thorough Behavioral Health Home (BHH) assessments and determine eligibility.

Empowerment: Help clients make informed decisions about their care options with a supportive, client-centered approach.

The Administrative Pro

Client Experience Ambassador: Perform reception duties that contribute to a welcoming, organized, and efficient office environment.

Bridge the gap between internal clinical teams and external community partners that refer to our agency.

Provide seamless transitional care, collaborating with interagency departments to ensure no client falls through the cracks.

We Take Care of Our Own
At AWS, we know that burnout is real in our industry. We fight it by investing in YOU so you can provide exceptional care to THEM .

A culture where you are heard and celebrated through peer recognition platforms and regular agency gatherings.

Growth: We offer the ability to grow within our agency, support educational opportunities and offer a Tuition Reimbursement Program so you never stop learning.

A robust package featuring a FREE health insurance option , competitive hourly pay, and generous paid time off.

Associate’s or Bachelor’s degree (preferred).

Experience: Previous intake or administrative experience in a mental health setting is highly desired.

A mix of organizational strength ("Type A") and a genuine desire to help others ("Type B").

Don't just find a job—find a community. To ensure your financial needs align with our pay grades, please include your salary requirements when applying.

High school diploma or equivalent with 1-3 years of experience in the social service field required. A.S. degree in a related field preferred.

1-2 years of experience in a social service program.

Essential customer service skills, including empathic listening, needs assessment, program matching, and effective referral to both internal and external services.

Proficiency in managing information with accuracy in data entry, verification, and retrieval from various sources.

Preferred skills include moderate typing speed with accuracy, proficiency in G-Suite, experience with Electronic Health Records (EHR), and adeptness in using internet tools for research and communication.

Ability to multitask across multiple computer programs while engaging with clients via phone or in person.

For contracts with Rider D: Must pass criminal background, child protective service, and sex offender checks.

Driving may be necessary for meetings and training but is not a primary job duty.

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