Head of Programme Management

Program Director, Early Intervention TeamBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger Bronx community. In all aspects of our work, BronxWorks strives for the highest ethical and performance standards. We have over 65 locations throughout the Bronx providing a variety of programs that assist in the areas of family, children and youth support, educational services, senior services, homelessness, financial empowerment, and workforce development, among others. With over 50 years of experience supporting Bronx communities, we are an employer of choice for anyone interested in a meaningful career in the social services field.BronxWorks Legal Services – Early Intervention TeamBronxWorks works to break the cycle of poverty through a holistic approach that helps individuals and families move from crisis to self-sufficiency. A key part of this mission is BronxWorks Legal Services, which provides free legal assistance for immigration, housing, and domestic violence matters.The Early Intervention Team helps low-income tenants maintain housing stability by providing legal representation in eviction cases and assistance with public benefits and housing subsidies.BronxWorks is seeking an experienced Program Director to lead the Early Intervention Team, oversee program operations and staff, and ensure high-quality legal representation and client services. The ideal candidate is passionate about social justice, knowledgeable in NYC housing law and benefits, and skilled in team leadership.ResponsibilitiesOversee all aspects of program development, operation, and quality for the Early Intervention Team.Directly supervise a supervising attorney and Intake Paralegal, providing appropriate and timely training, coaching, mentoring, regular supervision, evaluation, and feedback.Ensure high standards of legal representation and client service, implementing processes and structures to ensure competent legal representations and effective supervision of all aspects of legal representations. Oversee the development and maintenance of practice guidance and templates, staff training, and ongoing professional development.Responsible for recruiting, hiring, and training qualified personnel in alignment with program budgets and grant requirements.Ensure the program operates in compliance with applicable contractual, legal, and ethical requirements.Secure and manage appropriate resources including software, research tools, supplies, and equipment.Develop and implement policies and procedures for best practices and service quality.Manage the program's budget, ensuring sound fiscal management.Identify and oversee efforts to secure appropriate new funding opportunities to support and grow the legal services portfolio's operations and scope.Develop metrics, reports, and dashboards to evaluate and communicate program performance against contract deliverables. Timely submit all required grant reporting.Represent the Early Intervention Program and organization with funding agencies, provider networks and coalitions, and internal leadership groups.Build relationships with BronxWorks programs, community organizations, advocates, government agencies, elected officials, provider networks, and the courts. Attend meetings and participate in networks and coalitions to promote organizational, program, and client interests.May maintain a very reduced client caseload, as may be appropriate and needed due to case complexity, legal importance, staffing vacancies, or other factors.Oversee creation of program materials, such as reports, proposals, website content, annual impact report, social media, and similar content.A minimum of 5-7 years of progressively responsible practice experience as an admitted attorney, including at least 5 years of experience supervising attorneys performing legal representations.Significant litigation experience representing tenants in eviction proceedings. Comprehensive knowledge of NYC housing law and related government benefits.Experience managing relationships with funders and program budgets. Experience as the manager accountable for ensuring program(s) or team(s) accomplish grant or contract deliverables.Demonstrated commitment to social justice and working in low-income communities and communities of color to advance equity.Excellent legal research, oral and written advocacy, analytical, communication, and litigation skills.Strong leadership skills and a commitment to supporting, training, and mentoring staff.Experience writing narrative reports and reporting on program metrics.Proficiency in computer skills for database tracking, report preparation, communication, and administrative tasks.Strong time-management and organizational skills.Preferred QualificationsFluency or proficiency in either Spanish or another relevant language in addition to English.Experience as a supervising attorney or director in a NYC Universal Access to Counsel Program or other relevant NYC-based public interest housing legal services programPhysical RequirementsAbility to use a computer for prolonged periods.Ability to bend and retrieve objects and/or documents.Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact View email address on click.appcast.io.