Customer Services Teller- PT

About Florida and Texas Currency Exchange
Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:
Key Responsibilities:

Greet and assist customers with basic currency exchange services

Provide excellent customer service to enhance the customer experience.

Process transactions accurately & efficiently in compliance with company policies & procedures.

Balance till the beginning and end of each shift.

Maintain a balanced till and ensure all transactions are recorded properly.

Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner

Handle currency and other financial instruments with a high degree of accuracy & security.

Assist with opening and closing procedures of the branch.

Follow all security procedures to protect against fraud and theft.

Identify & report suspicious activities, ensuring compliance with company policies & procedures.

Verify customer identification and ensure all necessary documentation is completed.

Maintain confidentiality of customer information

Answer phone calls & general inquiries in a professional and courteous manner

Refer customers to appropriate personnel for complex issues

Maintain up-to-date knowledge of company products, services, and policies.

Collaborate with team members to achieve branch goals & improve customer satisfaction.

Participate in ongoing training and development programs to enhance knowledge and skills.

Customer Service

Excellent Communication and Interpersonal skills.

Integrity and Trustworthiness

Attention to Detail & Accuracy

Teamwork

Strong numerical and analytical skills.

Ability to work efficiently in a fast-paced environment.

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