Bank Teller - Banking

Bank Teller (Concierge Banker)
The Bank Teller (Concierge Banker) is responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone.
That purpose is to find unique ways to deliver our brand of happier banking service to customers and other employees. We're looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and servants within their community. At Forcht Bank we value diverse and unique thinking that could help us serve our customers better. What other banks do you know that have an Ice Cream Machine to hand out free ice cream and 18 foot tall forks outside their locations?
While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Giving back to our communities.
Building relationships based on trust and transparency
Celebrating and embracing our diversity
Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank:

• Health, Vision, & Dental Insurance
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)
• Company Paid Life Insurance

Nine Paid Holidays, plus Birthday Leave and Community Service Leave
Must be able to work on a flexible schedule that at times may include early or late and regular weekend hours. Must be available on Saturdays. Work on every Saturday is not required. Certain positions in the Financial Services Sector (including Forcht Bank) are considered critical and/or essential to the infrastructure. Individuals occupying these positions, must be able to report to work as directed in the event of inclement weather, declared states of emergency, and/or pandemic conditions, under the discretion of Forcht Bank leadership. Must be able to attend new hire training and orientation in Lexington, KY, Monday through Friday 9:00 am to 4:00 pm for a one-to-two-week period. Ability to travel to other locations as needed.
Develop and maintains customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
Perform day to day operations at a level that helps to achieve satisfactory scores on branch audits.
Assist customers with financial transactions.
Cash checks within proper authorization levels and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Record transactions and issue computer-generated receipts.
Place holds on accounts.

Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered.
Recognize and pursue opportunities to cross-sell products and services based upon the customer's needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide excellent customer service while exhibiting dedication to Forcht Bank's mission, vision, and values.
Ability to promote and cross sell bank products and meet referral goals.
Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment.
Ability to deal effectively and tactfully with customers.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Ability to handle sensitive documents or other confidential information.
patterns of numbers, letters, words, pictures, mathematical operations).
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Knowledge of arithmetic and their applications specific to the position.
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Ability to communicate information and ideas in speaking and writing so others will be able to understand.
patterns of numbers, letters, pictures, mathematical operations).
Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
Ability to look at a computer screen for several hours.
Ability to travel to other locations as needed.
Must be able to work on a flexible schedule that at times may include early or late working hours or weekend hours.
May be required to attend activities outside the bank to stay abreast of new developments, best practices, civic activities, and statutory and regulatory changes. Must comply with all Bank Secrecy Act rules, regulations and requirements.
This document and the statements contained within it are intended to describe the general nature and level of work being performed by the employee assigned to this position.