Head of Client Support Services

Service Manager

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Performs as a leader and role model and maintains positive employee relations. Partnerships

Customer focused

Accountable and Reports to: District Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager

Positions that Report to you: All positions except those listed above or designated by the District Store Director or Store Manager

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner in all areas of the store.

Assists customers by: (examples include):

making note of and passing along customer suggestions or requests

Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.

Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties.

Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels.

Assisting customers with their orders at the self-checkout lanes.

Processes refunds for customers and department approved refunds.

Monitors self-checkout registers and service counter.

Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager.

Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.

Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.

Ensures proper customer service throughout the store and addresses specific customer issues.

Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.

Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.

Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

competition, new products, and equipment, merchandising techniques).

Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.

Performs other job related duties, assists in other areas of the store and works on special projects as needed.

Two years or more of similar or related work experience preferred.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.

Financial Responsibility:

Authorized to purchase merchandise and supplies and order repairs on equipment.

Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.