Fulltime Police Dispatcher

This position is scheduled for a salary range increase of $5,755 - 8,097 in January 2027 $1,600/ Month Medical Benefits Stipend Whether You Enroll or Not. Bilingual Incentive Pay, Tuition Reimbursement, Longevity Pay & so much more! (Full-Time Only)
You can go from a call regarding a minor traffic collision to a frantic caller screaming for help. You're the first point of contact for the citizens of Westminster.
Our Dispatchers handle nearly 180,000 phone calls per year both emergency and non-emergency. Under general supervision, receives police and emergency calls, and dispatches Police units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; This is a single-level classification that performs the full range of receiving and dispatching emergency calls for the Police Department. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. reacts quickly, efficiently, and calmly in emergency situations
is proficient in computer/data entry with sufficient speed and accuracy
is able to work a flexible work schedule
Receives and evaluates police and emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and contacting and sending appropriate response unit.
Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units.
Operates computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned.
Logs call data in a written or automated format; Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons.
Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; provides factual information regarding services, policies, and procedures, which requires knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency.
Attends necessary training, shift briefing sessions, participates in drills, and test scenarios to prepare for unexpected emergencies.
Knowledge of: Principles and practices of data collection and report preparation.
Westminster Police Department policies and standard operating procedures.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Modern office practices, methods, and computer equipment and applications related to work.
English usage, grammar, spelling, vocabulary, and punctuation.
Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Operation of computer-aided communications equipment, including multiple telephone lines and radio systems.
Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations.
Interpret, apply, and explain policies, procedures, and regulations.
Perform technical, detailed, and responsible office support work.
Organize, maintain, and update office database and records systems.
Enter and retrieve data from a computer with sufficient speed and accuracy.
Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, organize own work, set priorities, and meet critical time deadlines.
Operate modern office equipment including computer equipment and specialized software applications.
Use English effectively to communicate in person, over the telephone, and in writing.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to the completion of the twelfth (12th) grade and one (1) year of general clerical experience involving public contact. Twenty-four (24) hours of Continuous Professional Training (CPT) required every two (2) years.