Head of Operations & Business Management

Appleton Group is seeking a strategic and execution-focused Director of Revenue Operations to lead the development and execution of a revenue operations framework that accelerates growth, scales performance, and drives commercial excellence. The Revenue Operations function connects critical external stakeholders including customers, channel partners and sales representatives with the internal Appleton organization. This role is accountable for building the operational backbone to drive commercial success—optimizing engagement processes, delivering consistent customer experiences, and enabling data-driven decisions. By enhancing how we operate across the full customer lifecycle, the Director will ensure executional rigor and cross-functional alignment.
Reporting to the President, the Director will translate strategic priorities into operational outcomes, partnering with senior collaborators to generate near-term results and support long-term revenue and business performance.
Pricing effectiveness and compliance across channels, identifying and implementing continuous improvement initiatives to grow sales, and improve price realization and margins
Inside Sales, Technical Support and Customer Care
Act as the Voice of the Customer in the organization, and ensure consistent, high-quality customer interactions from order entry to post-sale support, enabling excellent customer experience
Align inside sales activities with broader commercial objectives - supporting funnel development, account engagement, and sales efficiency
Business Intelligence:
Drive sales growth and operational improvements by identifying and prioritizing opportunities through analysis of internal data, assessment of customer and channel performance, customer and channel segmentation, and incorporation of market trends
Drive implementation, and adoption of commercial and business intelligence tools such as CRM, DOMO/PowerBI to boost efficiency, enable real-time performance tracking, and improve forecasting and funnel management
Data Governance
Establish and maintain data governance standards, policies, and procedures for Oracle ERP, and workflow processes for new item creation and updates to active items.
Define ownership and accountability for critical business data; Establish standardized definitions for key metrics, KPIs, and business terminology
Improvement of US Sales Portal based on assessment of performance metrics and input from internal and external customers
Maintain and expand the exchange of information with channel partners through Electronic Data Interchange (EDI)
Collaborate with the IT team, who own technical software/systems delivery, to achieve the above objectives
You anticipate customer needs and provide services that are beyond customer expectations. Bachelor’s degree in Business, Finance, Marketing, Engineering, or related field

• 5+ years of relevant years of progressive experience in Revenue Operations, Sales Operations, or associated subject areas, with confirmed leadership experience commensurate with the level of this position
• Expertise in driving operational alignment across Sales, Marketing, and Operations organizations
• Solid understanding of sales processes, pricing techniques, channel oversight, and customer lifecycle management in industrial or technology-related sectors
• Highly analytical with strong data-driven decision-making capabilities
• Proficient in CRM systems (i.e. Salesforce), business intelligence tools, and revenue enablement platforms
• Consistent record of driving process improvements and scalable operational models
• Legal authorization to work in the United States (sponsorship is not available for this position).

10+ years of progressive experience in Revenue Operations, Sales Operations, or associated subject areas, with confirmed leadership experience

~ MBA

~ CRM Expertise

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe inclusive teams, working together are key to driving growth and delivering business results.
We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
#At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. Accessibility Assistance or Accommodation
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With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson.