Warehouse Delivery Dispatcher

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.

Routing local freight, dispatching drivers, performing dock checks, tracking shipments, working with dock staff members to ensure movement of freight.

Timely event data entry of shipment milestones into MyAIT & AS400 tracking system - pickup, delivery, obtain proof of delivery.

Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns/complaints.

Assign driver load planning based on local mapping & appointments accordingly.

Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.

Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture.

High School Diploma/GED equivalency required; 0-3 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations.

Proficient in Microsoft Office.

Previous Experience working with AS400 preferred.

Great interpersonal and communication skills with customers, drivers, and co-workers - communication is key!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is a Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io.

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