Head of Programme Management

VOALA Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. VOALA offers competitive medical, dental, vision and retirement benefits

The Program Supervisor I provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. Program leaders are responsible to meet all program contractual daily Key Performance Indicators including daily program numbers, data quality input, note taking, exits indicators and services provided.

Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals;

Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients;

Monitor program compliance to VOALA policies and required procedures; Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services - train and mentor staff;

Coordinate outreach and collaboration efforts with community partners and stakeholders

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.

PROGRAM OPERATIONS: Responsible for day-to-day Program efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; report regularly to Director progress of project timelines.

Collaborates with other service providers to link various programs to community resources and supportive services.

FUNDER FOCUS: Keep comprehensive records of compliance with Funder and Regulatory requirements.

TRAINING AND MENTORING: Responsible for team’s development through: training, policy and procedure, structured supervision, and learning collaboratives

Community Outreach.

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

6 Months of supervisory experience in a social services organization (leading programs, projects, or staff)

Experience connecting clients to community and government resources;

Experience serving the target community (veterans, homeless, at-risk youth, et cetera)

Knowledge about community resources

Experience with HMIS and other relevant databases used by partner service providers

Ability to work with people from various backgrounds and/or limited English capabilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.