Qualified Direct Support Professional DSP

Benefits

Employee discounts

Health insurance

Paid time off

Career Advancement Opportunities

Competitive Compensation

About the Role

Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area.

Clinical & Service Responsibilities

Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs

Complete comprehensive assessments, service notes, and person-centered documentation

Assist members with goal development, skill-building, crisis prevention, and community integration

Coordinate care with providers, therapists, case managers, referral sources, and outside agencies

Monitor member progress toward treatment goals and provide ongoing support and interventions

Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned

Provide psychoeducation, coping skills training, and support with independent living skills

Assist members with accessing housing, medical care, transportation, employment, and community resources

Maintain productivity expectations and complete documentation within required timeframes

Participate in treatment team meetings, staffing, supervision, and trainings

Administrative & Operational Responsibilities

Complete timely and accurate documentation within the Electronic Health Record (EHR)

Maintain daily schedules, appointments, and member contact logs

Coordinate referrals and follow-up appointments

Communicate updates and concerns to supervisors and treatment team members

Ensure compliance with Medicaid, state, and agency documentation requirements

Assist with audits, authorizations, and record reviews as requested

Enter and maintain member notes

Complete and review QP staff notes

Check and respond to agency emails daily

Complete initial supervision plans for staff and communicate updates to Human Resources

Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records

Review staff caseloads and update authorization tracking lists

Participate in administrative meetings and staff caseload meetings

Review grievances and incident reports as needed

Monitor non-maximized service hours and productivity

Participate in team meetings with core staff and treatment teams

Complete documentation and updates within Microsoft systems and internal tracking platforms

Attend monthly staff meetings and mandatory agency meetings

Participate in chart audits and quality assurance activities

Conduct quality insurance and compliance calls

Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required

Maintain and update community resource lists

Participate in peer review activities with leadership

Track therapy and medication management appointments

Process member discharges for no-show status, inactivity, or as clinically indicated

Participate in supervision sessions and staff development activities

Track treatment compliance for treatment team meetings and required assessment tools

Complete NC TOPPS documentation and updates

Schedule and coordinate documentation updates

Complete annual trainings and compliance requirements

Update intake documentation and admissions records

Complete grievance and incident reporting documentation

Create and maintain staff supervision plans

Participate in disciplinary action processes as directed by leadership

Complete DLA-20 assessments and updates

Communication & Coordination

Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies; maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements; serve as a liaison between members and treatment providers to support continuity of care; respond professionally and appropriately during crisis situations; maintain healthy professional boundaries with members and families.

Compliance & Professional Standards

Maintain strict confidentiality of protected health information; follow all agency policies, procedures, and professional conduct standards; participate in staff meetings, trainings, supervision sessions, and continuing education; adhere to HIPAA, OSHA, infection control, and workplace safety standards; demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices; maintain accurate and timely service documentation according to Medicaid standards.

Qualifications

Education

Bachelor’s degree in Human Services or related field required. Example fields include Psychology, Social Work, Counseling, Human Services, Sociology, Criminal Justice, Behavioral Science. OR qualified professional status meeting North Carolina Medicaid and DHHS requirements.

Experience

Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred; community-based service experience preferred; experience working with Medicaid populations preferred; experience with Electronic Health Records (EHR) preferred; knowledge of person-centered planning and behavioral health documentation preferred; experience with treatment planning, crisis planning, and service coordination preferred.

Skills & Competencies

Strong verbal and written communication skills; excellent organizational and time management abilities; ability to work independently and within a multidisciplinary team; strong crisis intervention and problem-solving skills; ability to build rapport and maintain professional relationships; knowledge of community resources and service coordination; attention to detail and documentation accuracy; strong documentation and compliance skills; ability to manage deadlines and productivity expectations; bilingual candidates are encouraged to apply.

Preferred Qualifications

Experience with NC Medicaid services; knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes; experience working with individuals diagnosed with severe mental illness and substance use disorders; knowledge of trauma-informed care and recovery-oriented treatment approaches; valid North Carolina driver’s license and reliable transportation; familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements.

Physical Requirements

Ability to sit, stand, bend, and travel throughout the community as needed; frequent computer, phone, and documentation use; ability to transport and assist with member support activities; ability to lift up to 15–25 pounds occasionally; clear verbal and written communication skills.

Work Environment

This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs. Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services.

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