CUSTOMER CARE CONCIERGE

Job Overview: "It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Sunrise Team Member At Sunrise, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sunrise community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.Responsibilities and Qualifications: Responsibilities:- Monitoring the Bistro area for refreshments, music, cleanliness- General administrative duties- Welcoming and support the hospitality of a Sunrise community. Qualifications:- A high school diploma or GED is required- Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills- You must have good judgment, problem solving and decision making skills as well as be an organized record keeper- Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applicationsSunrise considers the health and safety of its residents, family members, and team members as its highest priorities. Covid-19), participating in testing requirements (e.g. Covid-19, TB) and using designated PPE when required.Sunrise Senior Living offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. Team members may also be eligible to receive a bonus based on their position. Some leadership roles are eligible to receive annual bonuses. All team members have the potential to receive spot bonuses and other incentive awards.Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. Make a Difference Every DayWe are passionate about our mission - to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.Be Part of a Uniquely Supportive CommunityThe care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.We are committed to helping our team members achieve their career goals.