Security Hotel Professional - Part Time

Job Details: Job Location: 540 - Novi Sheraton - Novi, MI 48375, Position Type: Part Time, Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. ESSENTIAL JOB FUNCTIONS Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Provides for a safe work environment by following all safety and security procedures and rules.
The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Ability to operate a computer, printer, copier, and telephone.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Disability insurance
Employee assistance program
Health insurance
Life insurance
Employee Food and Beverage Discounts
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

#J-18808-Ljbffr Driftwood Hospitality Management