Head of Sales Management

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Responsible for communication with division electronic and phone leads, including follow up directly with the potential buyer to assess preferences and needs; primary goals are to discover needs of potential buyers and scheduling of appointments with New Home Consultants at preferred community; and transitioning leads to appointments and ultimately to sales. Requires the ability to build solid relationships with customers utilizing strong sales and customer service skills. Also requires knowledge of and the ability to deliver accurate and educational information about our homes and communities.

using problem solving, customer service and communication skills to excite potential buyers. Manage leads in CRM database, follow up both short and long term.

Builds relationships via both phone and email.
Schedules appointments with sales team for meetings with potential homebuyers and arranges personal tours at preferred communities/model homes.
Acts as internal champion for quality website content and accuracy; collaboration with sales and marketing team to plan targeted mass email marketing messages to meet business objectives.
Participates in ongoing training (weekly calls, bi-weekly sales meetings, one-on-one training, etc.)
Assist with special projects as requested and perform additional duties as required.
Equivalent training in sales and marketing & minimum one year of customer service experience or online sales training in the housing industry
Self-motivated with persuasive, enthusiastic and customer-service oriented personality and good negotiation and organizational skills; much of the day spent talking on the phone.
M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.