Restaurant Hospitality Host

Host - Bear Restaurant
Stanly Ranch, Auberge Collection is the resort of new Napa, bringing a bold, dynamic energy and creating an unrivaled destination and community itself. Set on over 700 acres of rolling vineyards and farmland in the southern section of Napa Valley's wine-growing region with access to both Napa and Sonoma, the resort includes 135 airy cottage guestrooms and suites, featuring outdoor terraces with fire pits and views of the Mayacamas Mountains. Stanly Ranch offers a rare ownership opportunity consisting of a limited collection of three- to six-bedroom Vineyard Homes and furnished two-bedroom Villas. The resort features Halehouse, an Auberge spa offering targeted and intentional treatments that help you reach your full potential, three unique dining venues including Bear, which pays homage to local farmers and makers, and a behind-the-scenes look at wine country with a unique range of thrilling adventures and immersive experiences. Embracing its 100-year Napa Valley history, Stanly Ranch, Auberge Collection has undergone an evolution from a working ranch to a deeply-rooted luxury destination capturing the casual honest luxury of culture and cultivation.
Job Description
The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.
Please note that this is not an exhaustive list of everything that needs to be done. Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
Maintain cleanliness, sanitation, and organization of the host station and assigned work areas.
Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
Resolve guest complaints promptly to ensure satisfaction.
Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.
The starting range for this position is $18.90. This is the pay rate for this position that Stanly Ranch reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Qualifications

Current Food Handler's Card Required (within 30 Days of Hire)
RBS Training Required (within 30 Days of Hire)
Must be of minimum of age to serve alchohol
Prior experience in customer service or hospitality, preferably in a high-end setting.
Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
Must be of minimum age to serve alcohol.
Flexibility to work a variable schedule, including weekends and holidays.
Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
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