REMOTE! CLIENT SERVICE REP

Client Service Representative
Remote- Hawaii, US
Monday - Friday, 7am-4pm/8am-5pm/9am-6pm HT *subject to change based off business needs
(Training hours 6am-3pm or 5am-2pm HST)
If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC's professional business-to-business environment as a Client Service Representative. And there's the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC's competitive benefitspaid time off, medical, dental, and 401(k) plans, just to name a few.
We're hiring Client Service Representatives for our Annual Reports and Corporate teams. You'll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. We're a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business.
Fulfill requests and answer questions for internal and external customers
Respond promptly to customer inquiries via phone or electronically
Provide excellent customer service to both internal and external clients
Organize the workflow to meet customers' time frames and demands
Navigate between multiple databases quickly and accurately
Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
Experience working in a customer service or administrative capacity
Strong computer skills and proficiency in MS Office, Word, and Excel
Salesforce experience a plus