Head of Business Operations and Project Management

Job Description Operations Project Manager
About Bidbus Bidbus is building the modern marketplace for selling used vehicles.
Our platform enables consumers to list their vehicles and receive competitive offers directly from licensed dealerships through a fast, transparent auction process. We combine software, AI-powered workflows, and hands-on operational support to make selling a car easier for consumers while helping dealerships acquire better inventory.
About the Role As an Operations Project Manager, you will lead initiatives that improve how Bidbus executes vehicle transactions and scales its core business processes.
You will initially work hands-on across the business to understand how transactions move from auction through delivery and payment. You will identify operational bottlenecks, analyze performance, coordinate cross-functional projects, and implement workflows that improve speed, accuracy, customer experience, and transaction completion.
This is an individual-contributor role with a clear path toward managing a key business process. As you demonstrate strong execution and develop expertise in the business, the goal is for you to assume end-to-end responsibility for an important operational function, build the supporting systems, establish performance standards, and eventually manage the team responsible for that process.

Lead operational projects from problem definition through implementation, measurement, and iteration.
Identify bottlenecks, recurring issues, and opportunities to improve transaction completion, customer experience, and operational efficiency.
Analyze operational data, define success metrics, and use findings to prioritize improvements.
Design and implement scalable workflows, policies, trackers, and internal operating procedures.
Coordinate projects across Operations, Sales, Product, Engineering, and other internal teams.
Establish clear project scopes, owners, timelines, dependencies, and deliverables.
Maintain visibility into project progress, operational performance, risks, and unresolved issues.
Take increasing ownership of a key operational function and develop the systems, metrics, and team structure required to manage it at scale.

You take full ownership of projects and follow problems through to measurable resolution.
You can turn ambiguous business needs into structured plans, workflows, and deliverables.
You use data to diagnose problems, prioritize initiatives, and evaluate results.
You are confident working with spreadsheets, trackers, dashboards, and multiple data sources.
You maintain strong attention to detail while understanding the broader business objective.
You are motivated to develop into the leader of an important business process.

Bachelor’s degree from an accredited university.
Three or more years of experience in operations, project management, product operations, strategy and operations, consulting, or go-to-market roles.
Demonstrated experience leading cross-functional projects from planning through execution.
Experience analyzing operational data and implementing process improvements.
Ability to work from our Costa Mesa, California office.

Experience building or scaling a business process, operational function, or team.
Experience in automotive retail, marketplaces, logistics, or transaction operations.
Familiarity with dealerships, vehicle titles, registration documents, or vehicle delivery processes.
A low-ego, hands-on approach and willingness to do what is reasonably necessary to move the business forward.

Medical and dental insurance support.
Retirement-plan contribution.
The opportunity to join a rapidly growing, venture-backed company at an early stage.
A defined opportunity to grow into managing a key business process based on performance, business needs, and organizational growth.