Customer Service Officers

Client Service SpecialistBlank Label is an award-winning custom menswear brand with the mission of making custom the new standard for every male shopper - taking guys from ill-fitting work and casual wear to being a guy people would stop on the street just to compliment them on an outfit. We were founded in 2010 as an online custom shirt maker, and since then we’ve made more than 60,000 custom shirts online. In a world where brands tell us we need to be everything other than ourselves, we exist to help people feel good about themselves, because that enables them to be something greater. We believe that through the quality, fit, and ease of our experience, as well as the service we provide in our Pattern Rooms, we can transform every man’s closet, shopping experience, and level of self confidence. We pride ourselves on making every experience from the first appointment in our Pattern-Room to reordering garments online as simple and convenient as possible through consistent and replicable fit that is saved for every client. With a staff of talented Client Service Specialists to curate fabrics and styles, a client can trust that all the work (and stress) of off-the-rack shopping will be eliminated. RoleThe Client Service Specialists on our team are on the frontlines, representing our brand and providing the service we want all of our clients to receive during every shopping experience with us. We serve many types of clients, ranging from office up-and-comers to high-powered professionals who all deserve the attentive and high-touch shopping experience custom can give them. Our Client Service Specialists are the best at what they do and will transform the way men think about the fit of their clothing and they way they buy it. We put a lot of resources into making sure a Client Service Specialist will succeed and we will do whatever it takes to get you to a place of feeling confident and flourishing on our team, but we expect you to work with character, drive, and professionalism so we can all get there together.ResponsibilitiesA Client Service Specialist will have a full day of client bookings for first time and returning clients who they will fit, style, and assist in any way needed. They will maintain a high level of service for each client inside and outside of the pattern room, through personal service in-person and via email. Each Client Service Specialist will maintain a book of clients, reaching out to update on orders, new styles etc. Maintain a CRM with up-to-date client information including style preferences, fit preferences, sizing, order history, and communication. Communicate with tailors and operations team to make sure every step of clients process is completed correctly and within the designated timeline. Application RequirementsMinimum of high school degree required, college degree a plus. Retail, office, and/or internship experience required. Excellent written and communicative skills (both phone and email). Flexible work schedule. Proficiency in Microsoft software (word, powerpoint, excel) and ease at learning other systems.