Bartender (Evenings) - Bistro

Description:

As a Bartender, you ensure consistent drink quality by preparing orders in a short period of time and in accordance with recipes and guidelines established by the Food and Beverage department. You will also maintain a clean, sanitary, and safe work area in a fast paced environment, while providing superior guest service.

Ask for ID from any guests that appear to be under the age of 30

Accurately prepare drinks, according to established company recipes and presentation

The ability to free pour a ¼ oz., ½ oz., ¾ oz., 1 oz., 1-1/4 oz., 1-1/2 oz and 1-3/4 oz. shots with consistent proficiency

Ask if the guest has ever been to the establishment before

Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest

Offers every guest a menu

Ability to explain to guests what separates us versus regular restaurants

Asks the required menu questions

Responsible beverage service

Suggests an appetizer and delivers it promptly (if ordered)

Suggests add-on sides, salads, and soups

Knows menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options

Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch - check back, check down

Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared

Enters all food and drink items at the POS station, ensuring all items are entered accurately

Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure

Pre-bus bar by clearing all food items

Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly

Advises the Manager immediately of any guest complaints and how the issue was resolved.

Observes other bar stations and service bar printer and pitches in when needed

Completes any other duties assigned by a Manager

Weekend, evening and holiday work is required

Requirements:

Excellent interpersonal skills

Knowledge of all standard liquor, wine and beer products offered by the restaurant

Knowledge of drink recipes and presentation

Good reading, writing, and verbal communication skills required

Ability to exercise good judgment when dealing with problem resolution

Ability to anticipate guests' needs

Attention to detail

Knowledge of and ability to use the POS station quickly and accurately

Ability to respond in emergency situations to avoid imminent dangers to self and others

Successfully completes and passes the RAMP Certification program

Be able to find or have a reliable source of transportation