Optician/Customer Service

Licensed Optician-Full or Part Time-Norwood, MA-ForEyes At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.
Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.
For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
The Licensed Optician delivers the brand value proposition & helps establish For Eyes as the premier destination for all vision needs within the community. Helps to create exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.
Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
ensures finished eyewear meets standards & customer requirements.
Attracts new customers.
Explores the needs & priorities of customers by asking open ended questions.
reviews prescriptions & identifies special needs.
Utilizes store tools & adheres to Brand Store Commitments.
Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Reinforces customers’ final selection.
explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Strives to achieve exceptional results on Brand KPIs & competencies.
Secures & protects company assets in your control.
Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
High School graduate or equivalent
Strong customer service skills: communicator, listener & team builder
Knowledge of current store merchandise
Familiarity with POS, computers & calculators
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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