Head of Client Support Services

Job Description Join a Team That’s Redefining Excellence in Property Management

We’re currently seeking a Service Manager to lead our maintenance and service operations. This is a key leadership role responsible for ensuring our residents receive top-tier service and that our properties remain in excellent condition.

As a Service Manager, you'll oversee daily operations, manage a team of service professionals, and ensure all tasks are completed efficiently, safely, and with a customer-first mindset. You’ll also collaborate with other departments, manage resources, and take the lead on problem-solving and process improvements.

At PEM, we’re more than just a property management company—we’re a team of driven professionals who are passionate about creating exceptional living experiences. Our mission is to build strong communities, elevate service standards, and foster professional growth. Oversee and coordinate daily service operations to ensure smooth and efficient performance

Lead, train, and support your team of service technicians

Respond to maintenance needs and ensure all resident concerns are resolved promptly and professionally

Monitor service quality and implement process improvements as needed

Manage schedules and prioritize tasks to meet service demands

Partner with other departments to ensure seamless property operations

High school diploma or equivalent (required)

Previous experience in a supervisory role, ideally within property management or real estate

Strong leadership, communication, and customer service skills

Experience using property management systems or maintenance software (preferred)

Ability to problem-solve, manage time effectively, and lead by example

Enjoy a collaborative culture focused on career development and support

Make a real impact in the communities we serve

If you're a hands-on leader who thrives in a fast-paced, service-oriented environment, we’d love to hear from you. Apply today and take the next step in your property management career with PEM!