CAREGIVER (Full-time : Care

Redlands, 1701 Orange Tree Lane, Redlands, CA 92374, USA

Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration , our team works tirelessly to honor every gift of donation. Job Type: Full-time, Non-exempt

Work Hours: Shifts are 12 hour shifts. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required, and also includes overtime.

In-person and Field Service Area

Travel: Required to travel by personal auto or air to meeting sites and other locations.

Summary of Functions: The Family Care Specialist is responsible for representing OneLegacy to the potential donor’s Authorizing Party and family. Works in collaboration with the hospital treatment team to develop a timely and sensitive approach plan. The Family Care Specialist approaches the Authorizing Party and family for organ, eye, and tissue authorization, providing support and information while maintaining a position of dual advocacy to donor family and hospital staff. Acts as a liaison between hospital staff and OneLegacy.

Family Care and Authorization

Work in partnership with the hospital staff and OneLegacy to ensure that the Authorizing Party is identified per UAGA guidelines.

Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party is presented the opportunity for donation in the most appropriate manner.

Obtain authorization for donation per UAGA and verify the medical-legal documentation necessary for organ recovery is completed according to OneLegacy policies and procedures.

Work with hospital and OneLegacy staff to obtain administrative authorization for donation when appropriate.

Support the donor family through the donation process including any internal or external resources.

Proficiently and accurately enter data into Digital Donor.

Complete Donor Medical and Social History Questionnaire (DMSHQ) and obtain any follow-up information required.

Review donor suitability with Referral Management team, inform hospital staff of outcome and create plan to follow.

Collaborate with the hospital staff to determine and locate the Authorizing Party.

Acts as a liaison between hospital staff and patient’s family.

Proficiently and accurately enter data into Digital Donor.

Performs potential donor evaluation on-sites when requested by Clinical Resource Specialists.

Provide education to hospital staff on the benefits of organ and tissue donation and services provided by OneLegacy to grieving families.

Provide educational materials (e.g. placards, phone stickers, newsletters) to appropriate hospital units.

Provide education to hospital staff about authorization and family care process.

Education: Four (4) year Bachelor’s degree or one (1) year applicable OPO (organ procurement organization) experience. Documented education in grief counseling required.

Experience: Customer service; bilingual preferred.

Medical/Dental/Vision Plans – Employer pays 90% of premium cost for employee

2 Floating Holidays

10 Holidays

Life Insurance

Supplemental Life Insurance

Employee Assistance Program

Mileage Reimbursement to applicable positions

Tuition Reimbursement

403b Retirement Plan with an annual discretionary 8% Employer contribution