Head of Operations & Business Management

Director, Operations - Petro Logistics
Location: Fort Mill, SC, US, 29707 Business Unit: Telular
We are seeking a Director, Operations responsible for leading and executing operational activities for the SkyBitz Petro Logistics business. This role has accountability for planning, procurement, inventory management, order fulfillment, production coordination, shipping and receiving, RMA management, customer billing support, supplier management, facility operations, environmental health and safety, and continuous improvement initiatives. The Director, Operations will lead the operational team and ensure execution of business objectives related to revenue growth, customer satisfaction, working capital management, operational excellence, and profitable business expansion. The ideal candidate will have demonstrated success leading operations in a low-volume, high-mix, customer-facing environment where forecasting accuracy, inventory management, order fulfillment, billing support, and cross-functional collaboration are critical to business performance. This role requires strong leadership capabilities, business acumen, analytical skills, and a commitment to continuous improvement.
Key Responsibilities:

Operations Leadership
Revenue Planning & Forecasting
Inventory, Supply Chain & Procurement
Customer Fulfillment & Operational Execution
Monthly Service Fee Billing Support
Facility Management, Safety & Compliance
Data Analysis, Reporting & Continuous Improvement
Leadership Responsibilities
Qualifications:

• Required: Bachelor's degree in Operations Management, Supply Chain, Logistics, Engineering, Business, Materials Management, or a related field; equivalent experience may be considered.
• 7+ years of progressive leadership experience in Operations, Supply Chain, Manufacturing, Logistics, or Fulfillment.
• Experience managing customer orders, procurement, inventory management, supplier relationships, shipping and receiving, fulfillment, and operational planning.
• Experience improving working capital, productivity, operational performance, and customer service.
• Strong analytical and problem-solving capabilities.
• Advanced Microsoft Excel skills, including analysis of large data sets and pivot tables.
• Excellent verbal, written, and presentation skills.
• Ability to lead cross-functional teams and drive results in a fast-paced business environment.
• Preferred: Experience within petroleum logistics, transportation, telematics, IoT, or SaaS-enabled businesses.
• Experience with GP, Salesforce, ICM, TShip, UPS WorldShip, Ariba, or similar enterprise systems.
• Lean Manufacturing, Six Sigma, APICS, or Operational Excellence certification.
• Experience supporting recurring revenue business models and customer billing processes.
• CompTIA certification or technical systems experience.