Head of Services - Support and Managed

SLP Service Coordination Manager
The Arc of King County serves all people with intellectual and other developmental disabilities (IDD) across the lifespan, from prenatal diagnosis through end-of-life care.

Responsible for coordinating contracted residential services within a team setting and defined caseload, this full‑time exempt leadership position supervises Coordinators who oversee Direct Support Professionals. The Manager ensures participants’ Individual Service Plans (ISP) goals are addressed, contracted hours are met, Residential guidelines and Washington Administrative Code (WAC) specific to residential supports are followed, and participants are empowered to live their lives through their own choices.

Information and Family Support for individuals with IDD, their family members, and community;

Supported Living Services for adults living in the community;

Public Policy and Civic Engagement for people who want to ensure communities and public services work for people with IDD.

For more information about the organization, visit our website at

Supported Living
Assistant Director of Supported Living

The Supported Living Service Coordination Manager is a team supervisor working with Coordinators who oversee Direct Support Professionals in managing a caseload of participants receiving contracted supports.

Teach Coordinator team how to identify and implement best practice supports to meet participant needs in conjunction with other managers.

Hold individual SLP Coordinator meetings to ensure that teams are scheduled, service goals are being addressed, staff certifications are current, refusals are addressed, documentation is complete, etc.

Perform payroll supervisory tasks for assigned SLP Coordinators, ensuring accurate payroll and timely submission with Finance.

Collaborate with Health Care team and other leaders within The Arc of King County to ensure program compliance and quality care of Supported Living participants.

Recruit and train new Coordinators, mentor them, and identify trainings applicable to their supervisory duties.

Work with Coordinators to identify staff training needs and create performance improvement plans with HR.

Communicate directly with DDCS case manager regarding participant needs, developing issues, and ensuring incident reports are submitted in a timely manner.

Support audit preparation for the Supported Living Program.

Regularly monitor responsibilities within the Supported Living Program to ensure audit readiness.

Monitor and coach performance of Coordinators, conduct Performance Reviews, and monitor ongoing performance.

Work with HR to carry out necessary disciplinary action and termination of underperforming Coordinators.

Ensure participants’ support needs match their Tier, guaranteeing hours billed are equal to Exhibit C and scheduled DSP hours do not exceed budgeted amount.

Assist in collecting documents related to all investigations.

Review referrals, provide input, and manage intakes of new participants with Director and Assistant Director of Supported Living.

Work with HR to ensure participants have sufficient staff with adequate training to support them.

Find housing for participants as necessary.

Attend meetings with external agencies that support participants to ensure interagency collaboration.

Ensure participants’ houses/apartments meet standards required to maintain a Seattle/King County/Renton Housing Voucher.

Prioritize tasks effectively and seek Assistant Director assistance when needed.

Carry a 24‑hour emergency phone in rotation with other SLP Leadership team members; management may assign or reassign duties and responsibilities as needed.

Ability to work flexible hours and days

Ability to work prolonged hours at a computer

High School Diploma or equivalent required; associate’s or bachelor’s degree preferred.

Previous management or supervisory experience

Minimum of two years’ experience working with people who have a developmental disability

Experience using MS Office and databases

A combination of education, experience, and measurable performance demonstrates capability to perform the duties of this position.

If reasonable accommodation is needed, please contact Human Resources at View email address on click.appcast.io.